Corporate Account Services Frequently Asked Questions
Gain a true partner to help keep your customers satisfied with your products, locations, and shopping experience.
Turn to Furniture Medic’s trained technicians to be on-site quickly and repair furniture and cabinets to like-new condition. As an extension of your customer service or property management team, we get the job done efficiently and effectively on your timetable.
Even better, our team of expert technicians can support you through the Corporate Account Services program. Discover easy billing, easy scheduling and great results every time from a reliable partner.
More than 90 regional and national retailer chains choose Furniture Medic. And we’re ready to answer your questions and show you why.
Benefits of Choosing Furniture Medic
I have a national company — how large is Furniture Medic’s reach?
With more than 200 franchise locations, Furniture Medic has coverage in the United States, Canada and the UK. Which means you don’t have to cobble together repair shops throughout the country to support your customers and business — we’ve got you covered from the start.
How quickly can you be on-site to repair a piece of furniture or cabinets damaged on delivery?
Our technicians can be onsite in a matter of days. We work with your or your customer’s schedule to find a time that works best with minimal disruption.
How are on-site repairs scheduled?
For on-site repairs, a trained Furniture Medic technician visits your space, and together, you walk through and develop a comprehensive, customized maintenance plan based on your unique needs and frequency of maintenance visits.
Furniture Medic will schedule each visit based on a time convenient to you with minimal impact to your customers and tenants. Each visit includes repair and restoration services for all common area doors, elevator interiors, lobby walls and furniture.
How does billing for corporate accounts work?
As a corporate account, you receive a simplified billing process featuring one point of contact and streamlined invoicing two times each month. Plus, you get access to centralized dispatching and easy monitoring of order status.
What kinds of repair services do you offer?
Furniture Medic technicians can repair and restore any type of wood furniture, conference tables, millwork and cabinetry. We also provide upholstery repair and leather repair services. Common repairs include:
- Refinishing conference tables
- Scratch and dent repairs, including from normal wear and tear
- Watermark removal
- Retouching and expert color matching
- Fabric and leather wear and tear repairs
- Repair damage to doors, millwork, banisters, elevator cabs and more
What types of businesses do you support with Corporate Account Services?
From furniture manufacturers to property management and beyond, we’re able to use our skilled network of technicians to meet the needs and standards to service your customers and locations.
Brick & Mortar Services
Furniture Medic’s national corporate account program offers repair solutions to hotel chains, multi-location healthcare organizations, senior and assisted living facilities, restaurant chains and more to become a trusted extension of the property management team.
Additionally, we also offer a Commercial Maintenance Program. Based on a comprehensive, customized maintenance plan, trained technicians regularly visit facilities to repair and restore furniture, millwork and more as needed.
Ecommerce, Retail & Manufacturer Services
When it comes to furniture or cabinet purchases, your business can only control so much before warehousing and after delivery pick-up. What happens when a piece is delivered to your customers damaged? Or worse, damaged upon installation?
Keep your customers happy, and the reviews positive, by leveraging the network of Furniture Medic technicians to help make things right.
Check out the Quality Furniture Restoration program for regional and national insurance carriers to connect you with qualified, trained technicians to work through repair and restoration for policyholder insurance claims.
Ready to Partner with Furniture Medic’s Corporate Account Services?
It’s simple to get started. Fill out this short form, and we’ll reach out to you soon with specific information about how Furniture Medic’s corporate account services can benefit you.